Online Therapy and Psychological Testing
Mental health care from the comfort of home.
Your mental health is as important as ever during this stressful time, and we're here for you. If telehealth counseling sounds strange to you, just give it a try! Most patients find it to be a great alternative to face-to-face therapy. When it's safe to do so, you may come in to our office in Cary and meet with your counselor in person.
We use a secure, HIPAA-compliant platform with audio and video for online therapy services and psychological evaluations. Some of our psychological testing can be done remotely as well. Many health insurance plans have relaxed their telehealth guidelines since the COVID-19 outbreak began, but please check with your health plan to make sure telehealth is covered.
Give us a call to schedule an appointment with one of our counselors in Cary, NC.
New Patients: Please call us at 919-600-4906 to get more information and schedule your appointment with one of our mental health counselors in Cary. You may see your counselor in person for sessions when it is safe to do so. You must be physically located in North Carolina for us to be allowed by law to provide online counseling or psychological testing to you.
We look forward to hearing from you!
Existing Patients: If you would like for one or more of your sessions be conducted via telehealth, just give us a call, and we can inform your counselor and give you more information about the process.
Psychological Testing: We can administer many psychological tests remotely, and we'll conduct your intake appointment and final feedback counseling sessions via telehealth. We are now doing some face-to-face testing with COVID-19 precautions. Some tests cannot be administered at all until the COVID-19 pandemic has passed due to validity concerns while using precautions such as masks and plexiglass shields.
We hope that our online mental health services will help you during this uncertain time as well as provide continuity of care.
FAQ About Telehealth
How does it work?
It's super easy! We'll email you a link prior to your appointment, and all you do is click on it. Nothing to download, and no login is required. You'll be connected to your clinician by audio and video so that you can see each other and talk. You can use a PC, laptop, tablet, or even your cell phone. Your device needs to have a camera, microphone, speakers, and a good internet or cellular connection. If you have any problems, just call us.
Will my health insurance pay for online counseling?
Since the COVID-19 outbreak, many insurance companies have assured us that telehealth is covered for members during this crisis. Although no health care provider can guarantee a service will be covered, we will try to verify your benefits through our online connection. We recommend you call your insurance company to ask if the service you want (e.g., counseling, psychological testing) is covered when provided by telehealth, as we sometimes cannot reach a representative on their provider line.
What is it like?
Telehealth is much the same as in-person appointments because you can see your clinician and they can see you. If you feel strange about being on video, many people find that moving back a bit from the device helps them to feel more comfortable. We don't use text messaging or chat platforms, because those methods are not as effective as being able to see your clinician and talk in real time.
Is it private?
Our software is HIPAA-compliant and secure. You should find a private place to be during your appointment so that nobody around you will listen in. Some patients even sit in their parked car for sessions! Our clinicians abide by all the same privacy rules as we do when we see you in person.
How does psychological testing by telehealth work?
We will conduct your initial clinical interview by video and then choose tests that are appropriate for you. We can administer many psychological tests remotely by emailing you a link where you can complete the tests by yourself. A couple of our psychologists are now doing some testing here in the office with mask usage for both patient and provider and also a plexiglass shield. Some tests cannot be validly administered with COVID-19 precautions, so we cannot administer those tests until the pandemic has passed. The intake and final feedback sessions are still telehealth-only until further notice.