Telehealth Therapy and Evaluations
Mental health care from the comfort of home.
Your mental health is as important as ever, and we're here for you even from a distance. Most people find telehealth to be a great alternative to face-to-face therapy.
We use HIPAA-compliant software for online counseling services and telehealth psychological evaluations. Some of our psychological testing can be done remotely as well. Many health insurance plans have relaxed their telehealth guidelines since the COVID-19 outbreak began, but please check with your health plan to make sure telehealth is covered.
New Telehealth Patients
Please call us at 919-600-4906 to get more information and schedule your appointment with one of our virtual psychologists or mental health counselors in Cary. You must be physically located in North Carolina for us to be allowed by law to provide online counseling or psychological testing to you. We look forward to hearing from you!
Existing Patients Seeking Online Therapy
If you would like for one or more of your sessions be conducted via telehealth, just give us a call, and we can inform your counselor and give you more information about the process.
Online Psychological Testing
We can conduct your intake appointment and final feedback counseling sessions via telehealth. We can administer some psychological tests remotely, but others must be administered here in our office.
FAQ About Telehealth
How does online therapy work?
It's super easy! We'll email you a link prior to your appointment, and all you do is click on it. There is nothing to download, and no login is required. You'll be connected to your clinician by audio and video so that you can see each other and talk. You can use a PC, laptop, tablet, or even your cell phone. Your device needs to have a camera, microphone, speakers, and a good internet or cellular connection. If you have any problems, just call us.
Will my health insurance pay for online counseling?
Since the COVID-19 outbreak, many insurance companies have declared that telehealth is covered for members during this crisis. That said, insurance companies can change their policies with little notice, so we recommend you call your insurance company to ask if the service you want (e.g., counseling, psychological testing) is covered when provided by telehealth.
What is virtual counseling like?
Telehealth is much the same as in-person appointments because you can see your clinician and they can see you. If you feel strange about being on video, many people find that moving back a bit from the device helps them to feel more comfortable. We don't use text messaging or chat platforms, because those methods are not as effective as being able to see your clinician and talk in real time.
Is online therapy private?
We only use telehealth software that is HIPAA-compliant as promised by the telehealth company with a signed business associate agreement. You should find a private place to be during your appointment so that nobody around you will listen in. Some patients even sit in their parked car for sessions. Our clinicians abide by all the same privacy rules as we do when we see you in person.
How does psychological testing by telehealth work?
We will conduct your initial clinical interview by video and then choose tests that are appropriate for you. We can administer some psychological tests remotely by emailing you a link where you can complete the tests by yourself. Other tests must be administered here in the office, and we will let you know if you need a test that requires a visit. The intake and final feedback sessions may be telehealth-only.